Refund policy

Our Commitment

At Viral Vault, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Our return process is designed to be simple, transparent, and hassle-free.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

  • In its original condition

  • Unused and unworn

  • In the original packaging

  • Include all original accessories, tags, and manuals (if applicable)

  • Accompanied by proof of purchase or your order confirmation

Returns that do not meet these requirements may not be eligible for a refund.

How to Request a Return

To begin a return, please contact our Customer Support team at:

📧 Email: Viralvaultdb@gmail.com

Please include:

  • Your order number

  • The reason for your return

  • Photos of the item (if damaged or defective)

If your return is approved, we'll provide detailed return instructions and, when applicable, a prepaid return shipping label.

Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrives damaged, defective, or an incorrect item was shipped.

  • If the return is due to our error, we'll provide a prepaid return shipping label at no additional cost.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery so we can resolve the issue as quickly as possible.

We'll gladly replace the item or issue a full refund, depending on the situation.

Non-Returnable Items

For health, safety, and product integrity reasons, the following items cannot be returned:

  • Perishable goods (food, flowers, or plants)

  • Custom or personalized products

  • Personal care and hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Clearance, final sale, or marked non-returnable items

If you're unsure whether your item qualifies for a return, please contact us before placing your order.

Exchanges

The quickest way to exchange an item is to return the original product (once approved) and place a new order for the item you'd like instead.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days after approval.

  • Your financial institution may require additional time for the refund to appear on your account.

If you haven't received your refund within 15 business days after approval, please contact us.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has shipped, it can no longer be canceled and must follow our standard return process.

Need Assistance?

Our Customer Support team is happy to help with any questions regarding your order, returns, or refunds.

Customer Support

📧 Email: Viralvaultdb@gmail.com

📞 Phone: 786-551-9281

Response Time: Within 24–48 business hours

Thank you for choosing Viral Vault. We appreciate your trust and the opportunity to serve you.